Resetting Your Password
If you are having trouble logging in, please click “Forgot your password?” on the login page and follow the instructions. If you would like to change your password please navigate to transitiontn.org/profile and input your new password in the “Password” and “Repeat Password” text boxes and then click the update button.
The Videos Don’t Work. What Should I Do?
If you are at home, please try clearing your web browser’s cache. See your web browser’s support website for information on how to do this. If you are still experiencing problems try switching to another browser (chrome, safari, firefox, etc). If the problem persists, please let us know at: firstname.lastname@example.org.
If you are at a school, it is likely that your school blocks vimeo.com. Please contact your administration and ask them to unblock embedded Vimeo videos. This will allow your school to view lessons and other videos on transitiontn.org while still keeping students from visiting vimeo.com.
Please have your IT department follow these steps to unblock embedded Vimeo videos:
- Unblock vimeocdn.com, vimeo.com/api, player.vimeo.com
- Add vimeocdn.com, vimeo.com/api, player.vimeo.com as Allowed Referrers
- Ensure your web filter allows secure (encrypted) requests from vimeo.com
Once it has been unblocked clear the browser cache (in chrome, safari, etc.) in the browser you are using and reload the website. If you are still experiencing issues try switching to another browser. If the problem persists, please let us know at: email@example.com.
I Can’t Find My Certificate
You may find a record of your course progress, including certificates for completed courses on your profile page. You obtain a certificate upon passing every quiz in a course, so make sure you have watched each lesson and passed each quiz. A passing score is considered one of 80% or above. Some courses only have two lessons while others have up to eight. Clicking the down arrow next each course name on your profile page will reveal a progress bar you can use to check how many quizzes you have completed. If you’re unsure how to find additional lessons in a course on the main course page, hover the cursor over the lessons 1 or 4 thumbnails, you will see an arrow that will show more of the course lessons.
How Do I Delete My Account?
You may delete your account along with all related information, including your quiz results on the profile page. Please be aware that once erased, your account data will not be able to be restored. Additionally, you will no longer be able to access many sections of the website without creating a new account.
I’m Still Experiencing Issues with the Website. Now What?
If you continue to experience these or other issues including broken links please let us know at: firstname.lastname@example.org. We appreciate your patience, and we will work to get you on our website as soon as possible!